Citrix Installation Manager Installation Failed 1603

  

Jun 28, 2018 1603 exited with error code 1603 OR Installation.msi failed with error code 1603. XenApp 6 Install Error 1603, in the Citrix XenApp / Presentation Server. Nov 27, 2017 Citrix CDF driver installation extract files in folder C:Program Files (x86)Common FilesCitrixSystem32 But search for them in C:Program Files (x86)Common FilesCitrixSysWOW64 All you need is before running VDA installation, extract/copy CDF files to a folder C:Program Files (x86)Common FilesCitrixSysWOW64.

Symptoms or Error

  • VDA installation fails with error 'Installation of the VDA Monitor Plug-in failed with error code 1603.'

  • In XenDesktop Installation.log saved at C:Users<Install User>AppDataLocalTempCitrixXenDesktop Installer, the below failure was seen.
Manager
20:21:46.5890 : XenDesktopSetup:Process completed with error code 0x00000643
20:21:46.5900 $ERR$ : XenDesktopSetup:Installation of MSI File 'VdaMonitorPlugin_x64.Msi' failed with code 'InstallFailure' (1603).
20:21:46.5920 $ERR$ : XenDesktopSetup:InstallComponent: Failed to install component 'VDA Monitor Plug-in'. Installation of MSI File 'VdaMonitorPlugin_x64.Msi' failed with code 'InstallFailure' (1603).

Citrix Install Error 1603

  • Enabled MSI verbose logging (https://docs.microsoft.com/en-us/troubleshoot/windows-client/application-management/enable-windows-installer-logging ) and collect Process Monitor logs while capturing the installation failure

Citrix Installation Manager Installation Failed 1603 Mac

In MSI logs created for VdaMonitorPlugin_x64 the below error got logged:
MSI (s) (28:E4) [20:21:46:564]: Note: 1: 1708
MSI (s) (28:E4) [20:21:46:564]: Product: Citrix Monitor Service VDA Plugin -- Installation failed.

Citrix Installation Manager Installation Failed 1603 Version

MSI (s) (28:E4) [20:21:46:223]: Product: Citrix Monitor Service VDA Plugin -- Error 1920. Service 'Citrix Desktop Service' (BrokerAgent) failed to start. Verify that you have sufficient privileges to start system services
  • As per procmon logs we saw ACCESS DENIED for BrokerAgent.exe (which runs under NT AUTHORITYNETWORK SERVICE) on file

Citrix Installation Error 1603

C:WindowsMicrosoft.NETFramework64v4.0.30319Configmachine.config.
00:51:15.7172558 BrokerAgent.exe 13728 CreateFile C:WindowsMicrosoft.NETFramework64v4.0.30319Configmachine.config ACCESS DENIED Desired Access: Generic Read, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Open No Recall, Attributes: n/a, ShareMode: Read, AllocationSize: n/a NT AUTHORITYNETWORK SERVICE Citrix error 1603 0

Solution

The issue was resolved after assigning default permissions to below accounts on on C:WindowsMicrosoft.NETFramework64v4.0.30319Configmachine.config.
Users
All Application Packages
All Restricted Application Packages
Citrix installation manager installation failed 1603 windows 10

Problem Cause

On comparing the permissions from the working and non-working machines it was found that the default permissions for the below accounts were missing on C:WindowsMicrosoft.NETFramework64v4.0.30319Configmachine.config
Users
All Application Packages
All Restricted Application Packages
  • VDA installation fails with error “Installation of the VDA Monitor Plug-in failed with error code 1603.”
  • In XenDesktop Installation.log saved at C:Users<Install User>AppDataLocalTempCitrixXenDesktop Installer, the below failure was seen.

20:21:46.5890 : XenDesktopSetup:Process completed with error code 0x00000643
20:21:46.5900 $ERR$ : XenDesktopSetup:Installation of MSI File ‘VdaMonitorPlugin_x64.Msi’ failed with code ‘InstallFailure’ (1603).
20:21:46.5920 $ERR$ : XenDesktopSetup:InstallComponent: Failed to install component ‘VDA Monitor Plug-in’. Installation of MSI File ‘VdaMonitorPlugin_x64.Msi’ failed with code ‘InstallFailure’ (1603).

  • Enabled MSI verbose logging (https://docs.microsoft.com/en-us/troubleshoot/windows-client/application-management/enable-windows-installer-logging ) and collect Process Monitor logs while capturing the installation failure

In MSI logs created for VdaMonitorPlugin_x64 the below error got logged:

MSI (s) (28:E4) [20:21:46:564]: Note: 1: 1708
MSI (s) (28:E4) [20:21:46:564]: Product: Citrix Monitor Service VDA Plugin — Installation failed.

Citrix Receiver Install Error 1603

MSI (s) (28:E4) [20:21:46:223]: Product: Citrix Monitor Service VDA Plugin — Error 1920. Service ‘Citrix Desktop Service’ (BrokerAgent) failed to start. Verify that you have sufficient privileges to start system services

Citrix Installation Manager Installation Failed 1603 Update

  • As per procmon logs we saw ACCESS DENIED for BrokerAgent.exe (which runs under NT AUTHORITYNETWORK SERVICE) on file

C:WindowsMicrosoft.NETFramework64v4.0.30319Configmachine.config.

00:51:15.7172558 BrokerAgent.exe 13728 CreateFile C:WindowsMicrosoft.NETFramework64v4.0.30319Configmachine.config ACCESS DENIED Desired Access: Generic Read, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Open No Recall, Attributes: n/a, ShareMode: Read, AllocationSize: n/a NT AUTHORITYNETWORK SERVICE 0

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